Jamaica Appeals to Numerous Careers in the Outsourcing Sector

KINGSTON, Jamaica–(Enterprise WIRE)–International outsourcing powerhouse, ibex, is increasing the variety of jobs within Jamaica’s world digital solutions industry via an enlargement of its existing workforce of two thousand staff. The organization presents shopper aid in sectors that contain retail, finance, healthcare, and telecommunications, and it now provides a wide spectrum of enterprise providers from its Jamaican service centres.

With a client checklist greatly concentrated in the US, Europe, and Asia, ibex discovered Jamaica as the best location for fast growth owing to the island’s area and substantial-good quality talent.

“ibex has knowledgeable remarkable advancement in Jamaica – in the last 3 years we’ve grown 397%,” Country Director Jaime Vergara revealed. “We have gone from position as the 17th outsourcing firm on the island for quantity of employees to quantity a single, and ibex has been recognized for not only our progress, but for our overall performance, by organisations like Frost & Sullivan, a main marketplace analyst group, and as Nexus Nearshore BPO of the Yr in 2019 by Nearshore Americas.”

The superior-calibre team ibex has attracted has cleared the way for it to convey extra business to Jamaica’s outsourcing marketplace and it now gives Know-how Process Outsourcing (KPO) expert services from the island’s provider centres. KPO is the outsourcing of info-linked business actions this sort of as accounting outsourcing, human resources (HR) outsourcing, electronic marketing and administration consultancy. Lawful, clinical and other health care analyses are more illustrations of KPO.

As the world further relies on BPO and KPO through the COVID-19 pandemic, it is predicted that far more enterprise services will be digitised in the course of and after the crisis. This and other factors will raise the demand from customers for outsourcing, creating the ecosystem for ibex to properly execute its expansion ideas both in Jamaica, and globally.

“We program on prolonging our unparalleled progress and we hope to reach 10,000 personnel in Jamaica more than the upcoming couple of decades,” Vergara disclosed.

With the specialised expertise desired for KPO, Vergara reported Jamaica was the excellent spot for ibex to offer you these providers. “Jamaica gives a talented and educated labour pool which is what has made us beautiful to our shoppers, significantly in the monetary companies sector,” he claimed. “Through programs like the GSSP (Worldwide Providers Sector Venture), the staff members we employ are on a career path and are wanting for providers to be part of the place they can be thriving. They are keen to do the job with their buyers in their specialised region.”

Vergara also expressed appreciation for personal and public sector partnerships including entities this sort of as the Office environment of the Primary Minister, the Jamaica Particular Financial Zone Authority (JSEZA) and the Jamaica Promotions Company (JAMPRO) amongst some others.

JAMPRO, for case in point, has supported ibex as an investment facilitation partner, beginning with the start of the first provider centre in Portmore. The company now has 5 company centres across Jamaica.

ibex believes that its progression into KPO has led to elevated shopper self esteem, exhibiting the company’s adaptation to the desires of today’s consumers. The enterprise looks forward to a lot more expansion in Jamaica.


The Jamaica Promotions Company (JAMPRO)’s mission is to drive financial growth by progress in expenditure and export. JAMPRO is an Agency of the Ministry of Business, Expenditure, and Commerce.

For extra data on JAMPRO, you should check out https://dobusinessjamaica.com/.

Abide by us on: